COVID-19: FAQ Download

We are pleased to share the Hotel Association of Canada’s FAQ: Taking Care of Employees & Guests.


Key Areas Covered:

  • Guests
    What if a guest has COVID-19
    Can staff question a guest if they have COVID-19
    How should we address guests who want to self-quarantine


  • Staff
    What if an employee has COVID-19?
    What if an employee requests to wear a face mask?


  • Cancellations
    What sort of policy should I implement?


  • Lobby/Common Areas
    What can I do to decrease risk of infection in lobby and other common areas?
    General Awareness & Prevention Tips


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