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HAC Presents: Hospitality for Chinese Guest Webinar
DATE: February, 8, 2012 TIME: 11:00am EST – The Canadian tourism industry continues to target the growing Chinese market following Canada officially receiving Approved Destination Status (ADS) from China in 2010. Our Chinese guests have high hopes and expectations of Canada. We must, therefore, adopt the correct form of tact and diplomacy, and show ourselves to be most welcoming in our hospitality. In terms of succeeding in our relationships with the Chinese tourists, cultural sensitivity with regard to their needs and expectations plays a key role. Aside from having brochures, websites, menus and leaflets translated into Chinese, we must also take into consideration the customs in China, in organizing holiday or leisure activities, as well as in accommodating preferences in meals and in-room décor and amenities.
To find out more, join HAC President, Tony Pollard, on February 8 when he'll be sharing his 2011 USA Today award winning report on "Hospitality for Chinese Guests" with HAC members.
Women Only Hotel Rooms
January 15, 2012 – CBC News The National – Some hotels are now designating entire floors for female guests only, but not everyone thinks it’s a good idea. « more »
HAC Announces 2011 Hall of Fame Awards of Excellence Recipients
January 11, 2012 – Ottawa, ON – The Hotel Association of Canada (HAC) has announced the 2011 Hall of Fame Awards of Excellence winners. « more »
L’AHC annonce les bénéficiaires de prix d'excellence “Hall of Fame” 2011
Le 11 janvier 2012 – Ottawa, ON – L'association des hôtels du Canada (AHC) a annoncé les gagnants pour les prix d’excellence “Hall of Fame” 2011. « suite »
Top Hotel Trend for 2012
Online travel agencies (OTAs) continue to have the biggest impact on the hotel industry. This will continue unabated through 2012; but it is a two edged sword. « more »
House Of Commons Finance Committee Embraces Recommendations From HAC In Its Pre-Budget Report
December 16, 2011 – Ottawa, ON – The House of Commons Finance Committee has released its pre-budget report titled “Staying Focused on Canadian Jobs and Growth”. The report provides Canadians with a framework on how the federal government plans to achieve a sustained economic recovery in Canada, create quality, sustainable jobs, ensure relatively low rates of taxation and achieve a balanced budget.
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Le Comité Des Finances De La Chambre Des Communes Embrasse Des Recommandations De l’AHC Dans Son Rapport Prébudgétaire
Le 16 décembre 2011 – Ottawa, ON – Le Comité des finances de la Chambre des communes a publié son rapport prébudgétaire intitulé «maintenir le cap sur l’emploi et la croissance au Canada». Le rapport fournit aux Canadiens un cadre sur la façon dont le gouvernement fédéral prévoit de réaliser une reprise économique soutenue au Canada, de créer de la qualité, des emplois durables, garantir un taux relativement faible de la fiscalité et d’atteindre un budget équilibré. « suite »
CRTC Decision Enhances TV Service Competition In Commercial And Institutional Properties
A December 14, 2011 policy decision by the Canadian Radio-television and Telecommunications Commission (CRTC) has significantly increased competition and choice amongst TV distributors for the operators and managers of commercial and institutional properties and their occupants. « more »
A Pulse On The Tourism Industry – Courtesy Of Deloitte & TIAC
Volatility and uncertainty will be accompanying our winter travel season. After decent arrivals and receipts in the first part of 2011, global economic instability will surely impact the pace of travel to and within Canada as we prepare for 2012. « more »
Dr. David Suzuki & Chip Conley Keynote Speakers at HAC 2012 Conference
December 1, 2011 – Ottawa, ON – HAC announced today that award-winning scientist, environmentalist and broadcaster Dr. David Suzuki and Chip Conley CEO of Joie de Vivre Hospitality and well known author will be keynote speakers at HAC's 2012 Annual Conference on March 6, 2012. « more »
HAC President addresses TIANS Tourism Summit regarding on line travel agencies
November 30, 2011 – Ottawa, ON – President Tony Pollard joined TIAC, the CTHRC and the CTC on a panel discussion “The National Connection” regarding on line travel agencies. « more »
HAC Hall of Fame Awards Submission Deadline Extended to December 12, 2011
November 10, 2011 – Ottawa, ON – The November 28 submission deadline for the Hotel Association of Canada’s (HAC) 2011 Hall of Fame Awards of Excellence has been extended to December 12, 2011. « more »
The HAC recognized by ISHAE 2011 Awards of Excellence
November 8, 2011 – Boston, MA – The HAC has been awarded the International Society of Hotel Association Executives’ (ISHAE) 2011 Education/Workforce Development Award of Excellence for Canadian Hospitality for Chinese Guests. The Education/Workforce Development Award is given to a program or project that introduces new employees, demonstrates an effective training mechanism, or otherwise enhances knowledge of the industry. The HAC’s Canadian Hospitality for Chinese Guests is a result of the need to update those in the Hospitality industry with changes in the Chinese inbound market.
It is also a response to the anticipated high demand resulting from Canada’s Approved Destination Status (ADS) with the People’s Republic of China. The full document can be found here.
The ISHAE Awards of Excellence will be given out next month at the 25th annual ISHAE Winter Conference at the La Jolla Beach & Tennis Club in La Jolla, California. « more »
HAC Meets With Chair Of The All Party Non-Partisan Tourism Caucus
November 3, 2011 – Ottawa – HAC President, Tony Pollard, met Wednesday with Blake Richards, Conservative MP from the Alberta Riding of Wild Rose and Chair of the all Party Non-Partisan Tourism Caucus. Topics on the table included the HAC’s support of the new Federal Tourism Strategy and the Temporary Foreign Worker Program. Mr. Pollard and Mr. Richards had a lengthy discussion on the Temporary Foreign Worker Program and how it is critical to hotel operations across Canada and especially in Alberta; the program is not consistent nationally and requires immediate government attention especially the Labour Market Opinion or LMO component. There is no reason why hiring an individual under the Program in Nova Scotia takes a few weeks while in Alberta it can take up to several months. Mr. Richards indicated that he would like the HAC to meet with the full Alberta Conservative Caucus in the near future.
Aviation Day Canada
October 25, 2011 – Ottawa – HAC President Tony Pollard joins TIAC, CAC, NACC and IATA for Panel Discussion on Sharpening Canada’s Competitive Edge in Travel & Tourism. « more »
Green Globe and Green Key Global Launch Joint Marketing of Apple App
October 24, 2011 – Los Angeles – Green Globe Certification and Green Key Global jointly announce the inclusion of Green Key certified hotels & resorts in the Green Globe App for Apple mobile devices.
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HAC Invited to Appear before the House of Commons Finance Committee
October 18, 2011 – Travel and Tourism drive economic growth and diversity in every province and territory in Canada. Tourism contributed $29.5 billion to Canada’s GDP in 2010. In 2010 Tourism accounted for 1.6 million or 9.2 percent of all jobs in Canada only exceeded by manufacturing and retail. « more »
Why Tourism Budgets Should be Increased
In today’s climate of government cuts, tourism spending is one of the easier targets. Legislators at all levels are looking at ways to slash costs in order to deal with deficits. The federal government of Canada is no different as it seeks up to 10 percent cuts in programs across the country. « more »
Federal Government Announces Canada's Inaugural Federal Tourism Strategy
October 6, 2011 – Ottawa – Today the federal Government and the Honourable Maxime Bernier, Minister of State for Small Business and Tourism, announced Canada’s inaugural Federal Tourism Strategy. « more »
Le Gouvernement Fédéral Annonce La Stratégie Fédérale Inaugurale En Matière De Tourisme Du Canada
Le 6 octobre 2011 – Ottawa – Aujourd'hui, le gouvernement fédéral et l’honorable Maxime Bernier, ministre d'État à la Petite Entreprise et au Tourisme, ont annoncé la Stratégie fédérale inaugurale en matière de tourisme du Canada. « suite »
The Drop Zone: Are Hotels Their Own Worst Enemy?
September 2011 – When it comes to pricing, hotels might be their own worst enemy. Many hotels are quickly discovering they’ve passed too much control and inventory to online travel agencies. « more »
From the Desk of the President
September 22, 2011 – The 2011 HAC Grassroots Campaign has been the highlight of the summer with 105 meetings having taken place to date. We have already begun to see some successes. The new Open Skies agreement with Brazil, the 7th most powerful economy in the world, and the implementation of a new ten year multiple-entry visa for international travelers wishing to visit Canada - both positive initiatives by the Government. « more »
Chip and PIN: Reinforcing Proper Procedures
With the holiday season just around the corner, we want to take this opportunity to remind Chase Paymentech merchants the importance of proper chip card acceptance at the point of sale. « more »
Cartes à Puce et à NIP: L’Importance des Procédures Correctes
Avec l’arrivée prochaine de la période des Fêtes, nous souhaitons profiter de cette occasion pour rappeler aux commerçants de Chase Paymentech l’importance de l’acceptation correcte des cartes à puce au point de vente. « suite »
2011 Economic Impact of Canada's Lodging Sector Report
According to the findings of the annual HAC Hotel Economic Impact Report, throughout all of Canada there are approximately 8,486 hotels, motels, inns and resorts. This translates into about 456,689 guest rooms. « more »
Royal Roads University Introduces a Master of Arts in Tourism Management
Join one of the scheduled teleconferences to hear about Royal Roads University’s Master of Arts in Tourism Management. It’s the first one in Canada, and can take your career as far as you want to go. « more »
HAC President, Tony Pollard, meets with Small Business & Tourism Minister Maxime Bernier
September 7, 2011 – The Hotel Association of Canada was invited by Small Business and Tourism Minister Maxime Bernier to participate in a briefing whereby the Minister indicated he is fully committed to reducing government red tape. The What Was Heard Report will be tabled in December in order that recommendations can be included in the 2012 February Federal Budget. Tony Pollard, HAC President, stated; "this is a welcome initiative clearing a path for the private sector".
Harper Government takes another step towards eliminating job-killing red tape
September 6, 2011 – Toronto, ON – Today, Minister of State Maxime Bernier (Small Business and Tourism), and chair of the Red Tape Reduction Commission, announced the Commission has taken another step toward cutting job-killing red tape with the release of the Commission's What Was Heard Report. « more »
2011 Grassroots Campaign
September 1, 2011 – HAC’s 2011 Grassroots Campaign is picking up momentum. To date 79 meetings with Ministers and MPs have either taken place or are scheduled. Thank you to all who have been keeping us appraised of meetings and especially for requisite follow up. The feedback we have been receiving in Ottawa, including from Tourism Minister Bernier, is extremely positive. We are making a difference! Remember MPs return to Ottawa on September 19. We still have a long way to go. Please make the call to your local MP today. Visit www.hotelassociation.ca/grassroots for all the details.
Stop Treating Airline Sector as a Cash Cow
August 29, 2011 – A number of interesting and relevant articles were included in The Hill Times' Transportation policy briefing last week. However, little attention was paid to the air sector and the important contributing and enabling role it plays in the Canadian economy. « more »
For older HAC news please visit the News & Resources page.
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